Population Statistic: Read. React. Repeat.
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Tuesday, September 14, 2021

In a move that surprised few (if any), Federated Department Stores announced they’ll be retiring the regional Burdines, Rich’s, Goldsmith’s, Lazarus and Bon Marche store names, converting them all to the powerhouse Macy’s brand.

What I’m wondering is, why did they even bother with the now-pointless hyphenation strategy? Burdines, a longtime Florida chain, was morphed into Burdines-Macy’s. The other regional stores got the same treatment: Bon-Macy’s, Rich’s-Macy’s, Lazarus-Macy’s and Goldsmith’s-Macy’s. Pretty ugly, all. I’m guessing some sort of deadlock among Federated’s brass resulted in this half-assed solution: Retain the historic equity of the regional brands, but try to wring some magic out of the Macy’s name. Didn’t work, and the whole thing has the appearance now of being a failed marketing experiement.

What was especially dumb about it in Florida was that the state already had a number of Macy’s-branded stores, mainly in the Orlando area. This re-branding turned them into Burdine’s-Macy’s (although maybe only officially — the article implies that most stores never did change their major signage).

The other thing that makes this move seem odd is that, despite announcing the hyphenated names a couple of years ago, I don’t think they really pushed them in the Tampa Bay area until fairly recently. So it’s very much like they only started to trumpet “Burdine’s-Macy’s” before they prepare to ditch it.

by Costa Tsiokos, Tue 09/14/2004 07:37:16 PM
Category: Advert./Mktg., Business, Florida Livin'
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Sunday, September 12, 2021

The business of America is business, as Calvin Coolidge (never) said. So it shouldn’t be surprising to find even non-business institutions in American society adopting businessworld approaches in their operations. At the top of the list: Branding and marketing, the only means to win the hearts and minds of a consumer-oriented public.

That’s the focus of “Branded Nation: The Marketing of Megachurch, College Inc. and Museumworld”, by James Twitchell. Twitchell looks at how churches, colleges/universities and museums have aimed marketing techniques toward upper-class demographics, creating highly-competitive markets.

Mark Albright writes a good review of the book, with an excellent overview of how all three institutions can credibly sell themselves as though they were burger joints or shampoos:

That’s exactly the conundrum faced by the three institutions Twitchell dissects. Church membership has been flat at 40 percent of the population for decades. Yet while the average congregation dwindled to 75 people, market share shifted dramatically. Today 12 percent of all churches have grown to claim more than half of the entire flock. Public higher education’s insatiable appetite for expanded enrollment has collided with government’s unwillingness to pay for it. To advance their cultural and economic appeal, American cities embarked on a museum-building binge that outpaced the quality of their collections. So to break even, high-minded cultural organizations take marketing advice from P.T. Barnum to draw a crowd.

In addition to a parade of $15-a-head blockbuster exhibitions, museums have made the gift shop an integral part of the experience. Exhibit space in existing museums grew 3 percent in the 1990s while gift store space grew 28 percent. Some museums even operate retail stores in malls that have the flimsiest link to their mission.

Needless to say, the choice to sell a brand comes with baggage beyond commercialism. Branding is about giving people what they think they want. So mass market techniques can mean democratization. The customer is in charge, so the elites must be crafty to maintain an upper hand.

It means high-minded academics, art snobs and rigid church hierarchies must loosen their grip to stay in the game.

Brand extension efforts readily welcome imitation, which creates a suddenly cutthroat atmosphere. That’s why colleges send recruiting officers by the dozens to target schools and merchandise the hell out of their sports mascots, and why the Mormons examine diaper-sales numbers to know which neighborhoods to target for young-family converts. Once you start actively selling yourself to a mass market, it’s hard to stop.

Some more good stuff on the marketing of higher academics:

The university development office has become as hands-off sacred as the athletic program in advancing the school brand. Research grants are seen as cash cows that can lead to future royalty payments. The Holy Grail: a decent write-up in the U.S. News and World Report ratings. So wooing top-rated high school students with amenities like rock climbing walls, travel discount clubs and free bike repairs has taken priority over teaching and what happens in the classroom in a time of feel-good grade inflation.

And on churches:

Discussing religion from a marketing perspective offers a way to avoid an emotional debate about beliefs. However, promoters of faith-based solutions to social problems may object to such congregation-building draws as day care, single parenting classes and 12-step self-help programs being described as marketing gimmicks.

But that is how the Willow Creek Community Church near Chicago grew to 23,000 members. Its leaders do research, then tailor each part of their offering to the needs of the suburban middle class. They target men (who shy away from being religious in public) as the key to leading the entire family to church. Soft-sell pastor’s messages (not sermons) cover coping skills for long commutes, job stress and single parenting. The spoken word is available on tape or DVD at the door. Members’ social needs are addressed through sponsorship of bowling leagues, car repair clinics and a motorcycle club. The parking lot is Disney World efficient, the auditorium has plush stadium seating and a sound system worthy of Muvico. The sprawling campus is an entertainment center/mall complete with a food court, bookstore and Christian rock CD and video shop. Starbucks, it seems, lost its lease because rival Seattle’s Best Coffee offered a better deal.

by Costa Tsiokos, Sun 09/12/2021 10:35:27 PM
Category: Advert./Mktg., Business
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Wednesday, September 08, 2021

I’ve noted before that Tivo is at a do-or-die juncture, as cable and satellite providers are poised to overtake the DVR market with their own equipment and subscriber bases. In response, the pioneering company has rolled out aggressive pricing structure, and, more significantly, forged a partnership with Netflix to deliver movies-on-demand through their boxes.

My first reaction to this news was that it was a smart move by Tivo. More than anything, offering movies allows them to define the DVR as more than just a fancied-up VCR (which, to the average consumer, is still all a DVR is). It’s a step toward presenting Tivo as a digital media hub.

The more I thought about it, though, it occurred to me: Tivo can’t play this game. Because cable and satellite providers can point to their existing on-demand offerings, and can quite easily ramp them up to match this development. What’s more, they can tack it all onto the same combined cable bill, thus making the cost easier to swallow.

I even suspect that Netflix is using Tivo as a guinea pig for this service. If it’s proven to be successful, they can point to it during negotiations with cable providers to for a partnership (that’s assuming the cable and satellite industry doesn’t set up its own movie subscription service in the meantime, perhaps with Blockbuster’s help).

It’s good to see Tivo being so nimble as it tries to secure its future, but I don’t think this will do it. I still see the company disappearing inside of two years.

by Costa Tsiokos, Wed 09/08/2021 10:28:28 PM
Category: Business, Media, Tech
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Tuesday, September 07, 2021

Is there anything iTunes Music Store can’t do? It’s made digital music into a legitimate business, it’s practically re-oriented Apple’s business model, and now, it’s helped revive the stillborn micropayment model for ecommerce.

Actually, iTunes isn’t the only thing helping to popularize nickel-and-dime transactions on the Web; PayPal and similar services share some of the credit. But even PayPal acknowledges that Apple helped kick it all into high gear:

For officials at eBay’s online transaction subsidiary, PayPal — who say the company is already handling millions of low-dollar transactions-it is clear that digital content represents the most promising opportunity for immediate growth in micropayments. Peter Ashley, director of business development for San Jose, Calif.-based PayPal, believes that with iTunes, Apple drew up a template that many other companies will try to emulate.

“Once there is ability for more companies to facilitate smaller charges, going as far down as pennies, nickels and dimes, without incurring the same sort of credit card transaction fees you see today, new businesses will open that simply could not exist in the past,” Ashley said.

The executive envisions transaction systems soon allowing e-commerce companies to process any transaction, no matter how small, letting people creating new kinds of digital content, such as games or ring tones, to more profitably market their wares. Ashley said that PayPal’s role as an established leader in online transaction processing will give it the ability to watch other firms test the waters with different micropayment systems before it begins more actively pursuing the market.

To get around the prohibitively high credit-card usage fees, companies wishing to employ micropayment transactions needed sheer sales volume to compensate. The popularity of digital music as a commodity was established with the fileswapping movement; when iTunes demonstrated how that movement could be monetized (not a sure thing, but definitely aided by tying it to the iPod), that volume was realized. Similar digital products like ringtones and games are natural extensions for this market.

Of course, small-scale transactions aren’t necessarily a means unto themselves:

“Subscriptions are what every vendor wants to sell, but you have to start somewhere with the consumer, and the other types of micropayments can allow companies to do get in the door with buyers,” said [Mercator Advisory Group analyst Nick Holland]. “A lot of content companies are going to look at micropayments as a stepping stone to future subscriptions.”

I see that as a short-term approach, since subscriptions are still the easier model to pull off. Not that subscriptions will ever go away. On the contrary: As more media products are offered through ecommerce, subscriptions will be the desired delivery method, much as they are in old media (periodicals). But, as with old media, expansion of micropayment capabilities will mean that subscriptions won’t be the only way to sell. Just as newsstand sales prime the pump for more profitable subscriptions, so will micropayments for ecommerce.

by Costa Tsiokos, Tue 09/07/2021 11:36:32 PM
Category: Business, Internet
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Yesterday, I mentioned how my neighborhood Target benefitted from the pent-up need for Frances shut-ins to run out and start spending. This phenomenon wasn’t restricted to my little stretch of St. Pete: Shoppers all over the Bay area, even all the way up to Citrus County, indulged themselves.

Looking at this behavior as a release from, and reaction to, hurricane fatigue would be interesting enough. Looking at it as an example of how modern-day American consumer culture expresses itself, regardless of extraordinary factors, might be even more interesting.

The continuing theme among those interviewed was not so much a need to buy particular goods, but simply to get out of the house. It’s classic shopping-as-a-hobby behavior. The term “socialize” was even used.

But does running out to Wal-Mart qualify as socializing? That anyone believes so is, in a way, a testament to the continuing efforts by retailers to create customer-friendly environments in their stores — the marketers have won! I think it’s a stretch, though, to consider taking notice of other shoppers in the aisles as a truly social activity. Most of the time, you’re not even talking to anyone else. It’s like socializing minus the interaction.

The fullest manifestation of this is the traditional mall, and the subcultures you’ll find within: Mallrats, mall strollers (popular among Florida seniors), window shoppers, marathon shoppers, etc. Malls have striven to maintain comfortable, welcoming atmospheres for decades, and, despite recent backlash, have done a solid job of it.

All this suggests that the much-reviled consumerist streak in America is, perhaps, more ingrained into the American character than anyone guessed. I don’t know if it’s necessarily a bad thing. Like anything, people can overdose on it. But blended social-retail settings are acceptable for things like eateries; it’s not that much of a stretch to expand that to other retail outlets. The companies that pull this off are the ones that will be successful.

by Costa Tsiokos, Tue 09/07/2021 10:44:36 PM
Category: Advert./Mktg., Business, Society
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Monday, September 06, 2021

Observed earlier while driving through St. Petersburg’s post-Tropical Storm Frances landscape on this Labor Day:

- The local K-Mart was closed.

- The nearby Target was open. Need I mention that its parking lot was jam-packed?

If ever there was a snapshot of the different directions that these big-box retailers are heading, this is it. Anyone thinking of sinking some money into K-Mart in light of their recent reorganization and renewed marketing efforts might as well forget it; it doesn’t look like its management has gotten any smarter.

The equation is pretty simple: Rotten weather + forced home confinement + aborted holiday weekend = Anxious consumers chomping at the bit to spend some money. Target understands this, K-Mart apparently doesn’t.

by Costa Tsiokos, Mon 09/06/2021 07:45:48 PM
Category: Business
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